Refund Policy

Thank you for choosing SJSMINDS (operated by SJS International Holdings Private Limited). Please read our refund rules carefully.

1. Refund Eligibility

Due to the custom nature of software engineering, UI/UX design, and coding hours, milestone payments are non-refundable once development or design on that milestone has started.

2. Cancellation & Suspension

A project can be suspended by the client by providing a 7-day written notice. In such cases, the client must clear payment for all completed sprint work up to the cancellation date.

3. Milestone Payments

Each milestone payment (e.g., UI design sign-off, frontend launch) represents an approval of work completed. Once a milestone is signed off, the corresponding funds are non-refundable.

4. Support Services

Payments for Annual Maintenance Contracts (AMC), server monitoring, and monthly development retention support are billed in advance and are non-refundable.

5. Refund Processing Time

In rare cases where a refund is approved by management (e.g. before project kick-off), refunds will be processed back to the original bank account within 7 to 10 business days.

6. Exceptions

If SJSMINDS fails to deliver the core deliverables in the SOW due to unilateral reasons, we will evaluate a partial refund matching the unfinished scope.